Aeroqual Hot-swap Service

Aeroqual Hot-swap Service

Keep calibration up to date without the downtime

Calibration Certified

Equipment always has valid certification.

Defensible Data

Hot-swap modules are factory calibrated ensuring defensible data, protecting the integrity of your work and reducing risk.

Zero Downtime

No gaps in the data, no questions asked.

Easy to Swap

End-customers can easily swap the new component for old due to the modular design of our air monitoring stations.

Product Overview

Maintaining an up-to-date calibration certificate gives you and project stakeholders confidence in the data from the air monitoring instruments. But sending equipment away for calibration can take weeks, which is downtime you can’t afford. Holding spares in reserve is an additional cost and can be a logistical nightmare.

Our Hot-swap Service makes the process of factory calibration easy. We send you a freshly calibrated module from our stock. You replace the old module with the new one and send the old one back to us. And that’s it – calibration all up to date and zero downtime.

“We recently used this service to swap two modules. It only took about 15 minutes. I’d probably let the customer do the swap next time. Overall, it was a simple process.”

Alycia Murray

Branch Manager, Pine Environmental Services

How does the Aeroqual Hot-swap Service work?

When your calibration certificate is coming up for expiry, Hot-swap the module in three easy steps:

  1. Place an order with your local supplier.

  2. They can either ship you the replacement module, or arrange a time to visit your site.

  3. Swap your existing module for one that has been factory refurbished and calibrated.

These modules are typically replaced within 15 minutes of being on site.

The Hot-swap Service currently covers Profiler and PM Optical Modules (9722-1 and 82850 respectively) for AQM 65, AQS 1 and Dust Sentry products.

Compatible monitors

FAQs

Aeroqual Hot-swap Service keeps your calibration certificate up to date without the downtime. We send you a fully refurbished and calibrated module before you need to remove your old one. This allows for a quick replacement swap, after which the old module can be shipped back to us.

Maintaining an up-to-date calibration certificate gives you and project stakeholders confidence in the data.

Zero Downtime

Normally if your module required calibration, it would need to be sent back to the manufacturer. However, this could take up to 6 weeks before it’s returned (for a particulate module). This is downtime you can’t afford. Previously, your only option was to purchase a replacement part or hire another air monitoring station during this time. Our Hot-swap Service is the solution, reducing disruption and downtime for your monitoring equipment.

Standard Warranty

The Hot-swap Service goes beyond your current product warranty. The standard warranty protects against product defects. Parts on your product have a natural life depending on the time it was first used and your local environment. A standard warranty does not cover wear and tear, neglect, or a module’s natural end of life.

The Hot-swap Service has been designed for customers who value the accuracy of their air quality data, want to maintain fully calibrated equipment for regulatory reasons, and need to maintain a high level of monitoring uptime and availability.

Calibration Certified – Equipment always has valid certification.

Zero Downtime – No gaps in the data, no questions asked.

Defensible Data – Hot-swap modules are factory calibrated ensuring defensible data, protecting the integrity of your work and reducing risk.

Easy to Swap – End-customers can easily swap the new component for old, due to the modular design of our air monitoring stations.

When your calibration certificate is nearing expiry, Hot-swap the module in three easy steps:

  1. Place an order with your local supplier.

  2. They can either ship you the replacement module, or arrange a time to visit your site.

  3. Swap your existing module for one that has been factory refurbished and calibrated.

These modules are typically replaced within 15 minutes of being on site.

Your calibration certificate is in the product box you received. Alternatively, you can check Aeroqual Cloud to see when you last logged the work for a module swap. It’s important to remember that calibration certificates are valid from the time of first use, not when the certificate was issued.

The length of expiry depends on the type of module. For instance, a Profiler Optical Module (9722-1) expires after one year from first use, while a PM Optical Module (82850) expires after two years from first use.

Yes! Aeroqual products are easy to use. Watch our ‘How to Swap out the PM Module’ video to learn how to swap out the particulate modules on an AQM 65, AQS 1 or Dust Sentry product.

The Hot-swap service currently covers the 9722-1 Profiler Optical Module and 82850 PM Optical Module for AQM 65AQS 1 and Dust Sentry products.

If an existing module is not operational due to neglect, physically damaged or broken, it can still be swapped out, but not at the Hot-swap price. Your local supplier will discuss this with you.

Older 80180 model PM engines are not covered by this program. Please contact sales to upgrade to the latest model.

If you’d like something else Hot-swapped that isn’t offered by the current service yet, please let us know by emailing support.

  1. A customer purchasing a Hot-swap Service for calibration is, in good faith, returning an engine that is operational and younger than 6 years.

  2. A customer with a failed (broken, not-operating) engine cannot use the Hot-swap Service for calibration. However, they do have the option to purchase a new engine.

  3. If a returned engine cannot be refurbished, it is considered to be a failed engine. The customer will need to pay the Hot-swap Service for failure surcharge. This being the difference between the cost of the two services.

  4. A failed engine is considered when one of the following is true:

    • no-data can be produced,

    • the profiler red light is activated,

    • the engine is physically older than 6 years

    • the air quality monitoring station has not been maintained (filters, etc) within the last 3 years (i.e. neglect)

  5. Hot-swap Services for calibration cannot be sold to pre-paid customers. However, they can purchase Hot-swap for failures.

  6. Pre-paid Hot-swap Services must be redeemed within the following timeframe:

    • 24 months of original purchase of a 9722-1 Profiler Optical Module Hot-swap Service

    • 36 months from original purchase of a 82850 PM Optical Module Hot-swap Service

Is your calibration certificate about to expire?

Contact your local supplier today and ask for a Hot-swap module for your existing or new Aeroqual product.