Ongoing access to quality data is critical for avoiding unnecessary downtime, site shutdowns, or regulatory implications. With the launch of our new North American service center, all our channel partners are set to enjoy faster shipping of hardware and replacement parts, minimizing downtime and keeping your operations online.
Through our partnership with CleanAir Engineering, a respected and well-established US operator, we will now have select inventory stored within the local market. This enables us to ship parts domestically, resulting in shorter lead times, no customs delays, and a more efficient service.
“We wanted to make things easier, simpler, and less expensive for our channel partners,” says Collin Quarrie, Aeroqual’s Customer Support Manager. “CleanAir’s capabilities and reputation in the market aligned perfectly with our goal of providing better service. There’s a clear synergy between what they can offer and what we were looking to provide.”
“The launch of the North American Service Center will allow Aeroqual to respond more quickly to Channel Partner and customer needs,” says Volker Schmid, Business Leader at CleanAir Engineering. He continues, “This is the foundation for maintaining high monitoring instrumentation uptime and ensuring the continued generation of quality data.”
Operating out of a centralized location from CleanAir’s Illinois office, our North American service center can ship within days, rather than weeks for our more advanced systems. “If something goes wrong and a component urgently needs attention, CleanAir has a turnaround time of less than 24 hours, sending out a whole new replacement with next-day delivery,” added Jeremy Turner, Aeroqual VP Operations and Supply Chain. A recent example of this service in action saw a critical piece of hardware shipped same-day from CleanAir, arriving on-site the next day – a reduction in wait time of 6 days based on previous shipping times on a similar project.
As part of this new service, we have established a “hot-swapping” program available to any channel partners purchasing maintenance on MetOne particulate monitor or profiler engines (82850 and 9722-1), or VOC modules. Rather than waiting for servicing to be completed, we will immediately send out a refurbished replacement that is yours to keep, reducing delays and streamlining the entire process.
Additional benefits include lower shipping costs on consumables and components and a reduced carbon footprint, as certain parts no longer need to be shipped internationally.
“It’s good for us to be able to increase our service levels and provide a more efficient service for customers. It also makes it easier for us to support our channel partners in winning business and ensure they have the critical parts they need when they need them. It really is a win-win for everybody”, remarked Collin Quarrie.
We look forward to providing all our North American partners and customers with an improved level of service that will save you time and money.
Want to find out more?
If you have any questions about the new North American service center or how we can help streamline your operations, we would be happy to discuss this with you – please get in touch!
Paul is passionate about making it easier to measure the air with advanced sensor-based technology. He believes that more relevant information about our environment will help us make better informed decisions, enjoy better quality of life, and make our planet a better home. As VP Sales at Aeroqual, Paul helps air quality professionals in industry, government and research deliver solutions for budget and time constrained projects.